4 Ways Secure Text Messaging Improves Healthcare

Communication is a huge problem in healthcare and is often the root cause of dangerous and sometimes fatal errors. When done correctly, HIPAA secure text messaging in healthcare makes it easier for physicians, nurses, therapists and other healthcare providers to coordinate and expedite patient care. DrFirst’s Backline secure text messaging for healthcare helps healthcare providers avoid communication gaps by enabling secure, encrypted, HIPAA-compliant communication between doctors, nurses and other healthcare providers. It connects providers within your organization with healthcare workers across your community.

Learn About DrFirst’s Secure Texting App for Healthcare

Four Areas that are Enhanced by Secure Text Messaging in Healthcare

Here are four ways HIPAA-compliant, secure text messaging improves patient care, outcomes and patient safety:

  1. Care coordination: Secure text messaging in healthcare enables each provider to quickly share information about the patient’s condition, facilitate care and make treatment decisions. For example, a hospitalist can send a text message to alert the cardiologist of a significant change in the patient’s condition, or a nurse could alert the care team of the patient’s impending discharge to ensure all necessary steps are taken to ensure a smooth and timely discharge process. DrFirst’s Backline secure text messaging for healthcare solution connects providers securely, in real time, securely and from any location to support transitions of care. Only Backline features Patient-Centered ChatSM, which is triggered automatically by your organization’s HIS system ADT/HL7 feed. This enables patient care team members to collaborate and share patient-specific data immediately. Backline paired with Backline Enterprise is the optimal secure messaging solution for hospitals and other acute care environments.
  1. Decision making: Sending images, reports, photos and other attachments securely to other members of a patient’s care team helps facilitate faster decision making. For example, securely text messaging a provider about a patient’s imaging results—and attaching the images and report–to a radiologist in a different part of the facility or even off site can enable faster interpretation.
  2. Medication management: Secure text messaging in healthcare makes it easier to get the right medications to the right patients when there is an urgent need. A unit nurse can send a secure text message to an on-call physician to alert the physician of a change in status that may require a modification in the patient’s medications.
  3. Error reduction: When messages are delivered over the phone verbally or in person, providers can misunderstand what’s being said or they can forget to take action based on the exchange. With secure text messaging, there is an easy-to-access record of communications to ensure the patient is properly treated. In addition, the secure written record prevents medication errors from any misinterpretation of similar sounding medications.

Learn About DrFirst’s Secure Texting App for Healthcare