Staff Testimonials

Jason Cooper - Partners Division

I joined the DrFirst team in April 2012 as a Tier 1 Support Representative, and now work as the lead to my department. I was referred by an employee while making a career change. In the 10 short months here, my career has accelerated far faster than I could have imagined and my responsibilities have followed suit. DrFirst looks within for promotions, so it is common to move up quickly. What strikes me the most is that this company gives back just as much as you put in. This helps to keep me motivated to better myself, my department, and the company as a whole. I recommend DrFirst to someone that is looking for a long-term career in a company that will invest in you to grow as fast as it does. DrFirst is a fast-paced environment that helps people develop their strengths, and learn to fill gaps in skills they maybe have been missing. It is a patient company that expects its employees to bring their best and become even better.

Irene Froehlich - Management Team

I’ve been a part of the DNA of DrFirst since 2000 and I’ve watched it grow and thrive over these years. The best part of working at DrFirst is that there are no limitations to what you can achieve if you truly commit to having the passion to make it happen. We still have that entrepreneurial, grassroots spirit even though we have over 350 employees now. Ideas are valued here, thinking outside the box is embraced here, and the best part is the philosophy of failing fast. You don’t have to be afraid of failure when trying something new or challenging, as long as you are measuring your results and tweak your efforts to continue to do better today than yesterday. How many companies encourage you to be creative every day? That’s life at DrFirst. One of my favorite memories was the creation of our superhero “DrFirst — the Doctor Defender” and his very own comic book series in Medical Economics magazine! I still smile when I walk past the costumed mannequin that hangs out in our office. Now he is joined by a slew of new Guardians of Healthcare like HIPAApotomus, Dr. Yesterday, Agent InfinID, MedHx Hunter, and more. What I appreciate most about working here is that everyone, especially upper management, has good moral character and strong values. That has a trickledown effect on the employees and is admired and recognized industrywide. As a company, people like working with us because we are honest, we don’t cut corners, and give our very best to each other and to our clients. In the 16 years I have been a part of DrFirst, I am proudest of being able to help grow and manage a wide variety of departments beyond my Marketing roots. The experiences I had while developing our Account Management, Telesales, Hospital Sales, and Marketing teams in their infancy have given me a diverse healthcare knowledge and understanding of the market and our internal operations. Although DrFirst is much bigger now, there are still so many opportunities for people to take on leadership roles and find their niche. If you are the kind of person who wants to be a catalyst to change, who is not content with the status quo, and desires to be the leader of the pack, and wants to see your personal contribution make an impact on healthcare every day, then you would be a great fit on the DrFirst team.

Darcee Harris - Consulting Division

Being a former client who could not have sung this company’s praises loud enough, I can testify to the fact that DrFirst is very good at establishing and maintaining strong relationships with their clients by taking action and focusing on and listening to the needs of the client. The vision and mission of the company to put health care provider needs first in an ever-changing environment is what this company stands by and continues to diligently work towards. I am proud to contribute to their mission and appreciate the opportunity to do so. Knowing that our team yields products that have rippling positive affects for hospitals, providers, and patients is gratifying.

Pravin Conda - Product Team

DrFirst is an opportunity for potential employees to attempt to solve challenging problems within the nation around healthcare. We provide a problem, a well thought out, and concise solution that grows our competency and improves healthcare for our nation. Healthcare is something that affects all of us. Seeing our solutions solve these problems is the greatest success story that we all strive to achieve.

Mohan Mani - Development Team

I joined DrFirst in April 2010, because of a friend’s recommendation, as Software Engineer. I was pleased to see that it is a place where my talent and drive was quickly recognized, and I was promoted to Senior Software Engineer. I have had the opportunity to work on many challenging projects where I have learned a lot in terms of the latest technology and project management. More recently, I have been promoted again to Lead Software Engineer. My daily activities include interaction with clients for building requirements, working with architects to design the projects and collaborating with our developers and QA to successfully complete the project. DrFirst is a place where I can walk in and talk to our CEO on a daily basis, where we regularly interact with the President and all members of the executive management team. The HR team is friendly and knowledgeable. I am extremely proud of the work I do at DrFirst, and of the company as a whole.

Seth Terbeek - Management Team

Working for DrFirst has been one of the most rewarding and challenging experiences in my professional and personal life. When I joined it was clear this was a company poised to go big, they have dedicated people who truly care about making a difference in customers lives through their products and services. During my time at DrFirst I’ve been involved in numerous roles and projects that, had I been in another “big” company, I would never have been afforded. It has been a wonderful journey; I’ve been able to get firsthand experience in customer training, partner integration, and broad team leadership that will last me a lifetime. The opportunities for experience in numerous areas is one of the things I value most about this company, from the top down they’re always evaluating the skills and abilities of their staff and looking to utilize them in the best way possible. If you’re looking for a place to grow and learn new skills, this is the place to be.

Krista Tucker - Development Team

I have worked at DrFirst for a few years now and look forward to my future with them. I feel very lucky to work with such a wonderful group of passionate, fun and driven co-workers, managers and executives. Working here is not just a job it is a place where you can feel real fulfillment in what you do while continuing to learn and be challenged in an innovative environment. It is great to work for a company that really cares about what they do and in making a difference in the healthcare industry. As a business technology analyst I work closely with developers, QA, architects, product and project managers, DBAs and systems engineering, support and integration and have learned a great deal in a short amount of time. I started in customer support where I also worked with these departments and account managers, sales and deployment teams. Working in support was fun and a great place to learn, and I was given the opportunity to diversify my experience across many departments, and it allowed me to advance very quickly. DrFirst is growing rapidly in a constantly evolving industry, so as a team, we understand that it requires some flexibility to manage through some of the obstacles that come along with accelerated growth. However management and the CEO himself are always willing to listen and help, and are always looking for new ideas for improvement.

Lisa Wheeler - Consulting Division

Since my first day working at DrFirst, I have felt very welcome. I instantly felt like I was working with family in a tight knit community. Even their new hire orientation onboarding process let you know, you are not just a number here. We were personally introduced to everyone in the office. Every department manager introduced themselves and explained their role in the company. DrFirst continues to prove they are concerned about each employee as an individual. We are always challenged to perform, participate and grow. Hard work and good performance does not go unnoticed. Working in the Healthcare industry offers many rewards and benefits. And to work with the nation’s most decorated e-prescribing vendor is a true reward. I enjoy working for DrFirst and cannot imagine doing anything else.

Jason Wolohan - Partners Division

I started at DrFirst on a temporary contract and didn’t expect to work here longer than the length of that contract. However, after working here a few months and seeing the opportunities for both individual and professional growth I wanted to stick around. If you are driven, DrFirst is a company that allows you to display your willingness to take on new responsibilities. Regardless of your area of expertise, DrFirst is a company that gives you the chance to showcase the talents you have and gain knowledge in other areas. The dynamic environment, where no two days are the same, always offers a chance to wear many hats, try unique opportunities and be proactive about taking on a leadership role on a project or task. In my time at DrFirst I have had the opportunity to take on new challenges and step outside my comfort zone to learn new things. I have learned to better manage both tasks and people because of the guidance and mentorship offered to me by the management team. New and creative ideas for improvements to products or internal processes are taken seriously. DrFirst is definitely a company that encourages innovative, new ideas. I have been able to present many new ideas without fear of criticism or being brushed off. If you are creative and driven and looking for a company where you can grow both personally and professionally DrFirst is a place for you.

Robert Yates - Development Team

Our company culture is that we want to create good, flexible solutions to problems in the healthcare industry and improve patients’ lives. My team’s culture is one of researching, choosing, and using the right tool and resource to get the job done right. We’re very flexible in tools and roles, and we want our team to be happy and healthy. We’re not perfect, but we’re willing to try anything to continuously improve.

Heather Stuart - Corporate Development Team

DrFirst is a company that embraces various work and learning styles. We are not just stuck in a cubicle. We are provided the tools and training to be successful at our jobs. Staying with DrFirst is an easy decision. I am supported by my manager and given opportunities to enhance my skill set while being recognized for even the smallest successes. It is great to work somewhere awesome where I am appreciated, acknowledged and encouraged to be a better me.

Shelby Deemer- User Experience and Utilization Manager

I love working at DrFirst because I am given the freedom to solve challenges on my own while still interacting with my team members. I work well in a fast-paced environment with execs who trust their employees to produce good work… and that’s what I’ve found here. I keep coming back because, in my experience, it’s rare to find a workplace that challenges you every day and keeps you engaged in your work. On top of that, I am able to create a real impact in patient-related healthcare throughout the nation.

Joel McCracken - Help Desk Support Specialist

I like working for DrFirst because of the people. We have a team of people who enjoy working together, who aren’t afraid to do the small tasks to help the team.
We have a culture of challenging each other to bring a better product to our customers, that is done in a way that builds up the team and not tearing each other down.

I stay with DrFirst because of the opportunity to not just help bring great products to market, but because our products can literally save lives.
The impact that I make on DrFirst is to bring a calm into the storm of issues our employees face, when “things are just not working” I not only hear out the issues but also train our employees on how to avoid the issues in the future. Help desk is not just about making sure the Wi-Fi is connected, but also training employees on how to see issues coming and avoid them altogether.

Kimberly Butler - Enterprise Sales Associate

DrFirst is truly a place to grow, and it separates itself from other companies by way of its uniquely ambitious atmosphere. Peers are helpful and excited to do the work that we do on a daily basis, and management is enthusiastically interested in employee development on all levels. I have had access to senior directors, have been able to discuss my career aspirations, and to be subsequently been given opportunities for advancement that I could not have been afforded at other companies. DrFirst is absolutely a company where hard work is recognized.

Donghong Gao - Sr. QA Engineer

The past three years of working at DrFirst have indeed been an enriching experience. One of the best things about working at DrFirst is their openness to new ideas.  The company is always looking for a better way to do the essential tasks.   A team-based approach is our core value.  People work together to help achieve group and company goals.   I have been encouraged to take on a number of challenging roles and projects. The support is accessible from management and each team member.  What has struck me most is the CEO’s personal passion for the company and his genuine passion for making a positive impact in the healthcare IT industry.  Normally when CEO’s speak it can come across as artificial and forced. With Jim, he gives just a few words in our quarterly all-hands meeting, and it is simple, genuine, sometimes emotional, and it translates.   You believe in his vision and through his passion it becomes your vision and inspiration. I am very grateful for the opportunity to be a part of such an intelligent, hard-working and innovative team.

Tifonda T. Wilder - Collection Team Lead

I have been working here at DrFirst since 2013 within the Finance/Accounting Department starting as a Collections Specialist and now promoted to a Collections Team Lead.

The best thing about DrFirst’s culture is that this environment allows you to grow and interact with different departments in order to achieve your goals and expectations as a team. This culture has allowed me to develop into being more of a greater asset for the company.

I love working at DrFirst because of the working relationships, knowledge gained, and the friendly atmosphere that my coworkers and managerial staff display on a regular basis. In addition, I love the fact that the CEO of the company (Jim Chen) works closely with his employees here and how this company started from the ground up and continues to develop better ways in making this such a successful IT healthcare organization.

 

I am motivated to continue to work at DrFirst because I helped build a team, establishing goals that are expected to be met, training individuals to become better at his/her job, offering excellent customer service outside and inside the company, and developing innovative ideas that will help to enhance our department. It has been such a wonderful experience to become a part of an organization that really cares about the healthcare industry as well as the employees. I am looking forward to my future with DrFirst by continuing to better my knowledge and skills and making an impact that will affect the organization as a whole. If you are looking for a company to grow, develop and learn new skills, DrFirst would definitely be the workplace to join.

 

Pranay Ravi - DBA|Sysops

I have been with DrFirst for three years now. I love that I work with a lot of hardworking and dedicated colleagues. I never seen so many folks willing to take an extra step and work hard with a lot of dedication towards getting the task done. It is the most motivating factor for me and I try to give my best as a result. It is incredible the way our Sysops, Development & Support team’s come together to resolve issues. We come together to solve any issue in the least amount of time. The hands on experience that you get at DrFirst is amazing. We have to solve challenging problems which put your skills to the test and sharpens them too. As a result of this kind of work I have seen folks who joined as Entry/Midlevel Sysops Engineers turn in to Leads who will provide solutions and complete a project on their own and also take care of it from end to end. There are not many companies where one DBA gets the opportunity to do every aspect of the job in a short period of time. And I hear the same feedback from most of my colleagues in their teams.

Anneke Nelson- Operations Specialist, Partner Programs

I have been with DrFirst since February 2012. I started as an intern on our Partner team and graduated from ASU the following May. The DrFirst culture is focused on growth-growth of the company, growth of ideas, and growth of the people that work here. I enjoy knowing that the company I work for wants to have each employee succeed because that will then help the company succeed. The management teams I have worked with have been great at understanding my skillset and helping me find the best areas of the company to work in to use that skillset and then grow to increase my knowledge and challenge me further. Since being an intern, I have worked as an Associate Account Manager for our partners, to an Account Manager, to my current role as an Operations Specialist where I focus on solving billing issues for partners to better the relationship while working on projects to streamline and improve our billing processes.

Kapil D. Kataria - Associate General Counsel

DrFirst is an incredibly fast paced and agile organization, and I think the most rewarding part of working at DrFirst is the unique corporate culture which provides employees opportunities which are not available at most other organizations.  Leadership seeks to empower individual team members to work through issues, while concurrently enabling a collaborative cross-functional effort in order to find a path towards resolution.  Working at DrFirst also presents countless opportunities for professional growth as we seek to fill gaps in the health care industry with meaningful, practical technology solutions.  I enjoy working at DrFirst because it is immensely satisfying to be a part of an organization that builds technology solutions which impact the day to day lives of anyone who participates in the health care ecosystem.

Taybah Surti - Lead System Engineer Manager

I have been part of System Operations team in DrFirst since 5 years and have seen this team and company growing and changing for good. Being in operations is fairly challenging with more expectations and responsibility. All of these challenges and responsibility has taught be a lot professionally as well as has contributed to my personal growth. They will give you opportunity to learn from your failures and be more successful eventually.

At DrFirst there is always more to learn and always room to grow. If you are ready to take up challenges, learn from them and work with passion to fulfill those challenges, this is the place to be. The best part of working here is once I step into work in the morning, time FLIES and it’s evening in fraction of second. There is always so much to contribute in all areas, you can wear multiple hats and play different role. What you do is not necessarily restricted to your role/title. If you are willing you contribute, DrFirst will provide you all every opportunity to contribute and make a difference. It is amazing how you can walk up to anyone and talk regardless of their title/role and they will always be available to answer your questions/concerns. If you are willing to learn, grow and go an extra mile for the company, they will always appreciate that and give you room to make a significant contribution. At the end of the day, you know with all these challenges that you have faced, you are making a difference to real lives.

Tiffany McCaulla- Corporate Training Program Coordinator

At DrFirst I have been given the opportunity to move to different positions within different departments which has allowed me to grow professionally as well as gain a strong understanding of the company and industry. From working in sales to implementation to corporate training, DrFirst has helped me find a position that I love and one that allows me to make the greatest impact. My current position as a Corporate Training Coordinator gives me the opportunity to work with each and every new hire that comes to DrFirst. Being the first person a new hire meets is such an honor because I get the opportunity to make a lasting impression. Watching each new hire move into their position and become successful is one of the biggest rewards for me.

David Giambarresi: Product Manager

DrFirst is a place where the effort you contribute is returned to you in multiples, professionally and personally. It is a place where you can think big, and if you truly believe in your idea, you have the opportunity to make it reality. It is a place of serious, impactful business that is changing the world. It is a place where, starting at the top of the organization, people truly, genuinely care.

Derek Kuns- Customer Support Manager

DrFirst has given me the opportunity to engage in meaningful and challenging work. I am motivated by the drive to improve our support processes and I enjoy coaching support team members on their road to success. Support is on the frontline and we are the face of the company, we work hard every day to provide exceptional service to our customers and resolve issues for improved healthcare outcomes.