Customer Support

Customer Support
Toll Free Direct: (866) 263-6512
Local: (301) 231-9510 x1905

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DrFirst provides FREE live Customer Service 24 hours a day, 7 days a week, 365 days a year!

Please have the prescription serial number ready before calling support.


Does your practice have new staff members?
Are you interested in participating in a refresher course or learning some advanced functionality in Rcopia?
  • DrFirst provides many complimentary training tools for our clients:
    • Online trainings
    • Computer based trainings
    • User manuals
    • Monthly guided online refresher trainings
  • Upgrade to full or half day onsite training
The DrFirst Training and Customer Service Department is focused on helping you have the most successful Rcopia implementation possible. To enroll in trainings, contact our support department at (866) 263-6512 or email

See why DrFirst was honored with the Frost and Sullivan Customer Service Leadership award.