Secure text messaging keeps parents and providers informed
In the second part of a two-part Q&A, Rick Simpson, clinical applications manager at East Tennessee Children’s Hospital in Knoxville, Tenn., talks about how secure text messaging is being used in different departments — such as the neonatal intensive care unit, or NICU, and radiology — to keep parents informed and engaged in their child’s care. In part one, Simpson discusses how the secure messaging tool improves efficiency and productivity.