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Secure text messaging keeps parents and providers informed

A Tennessee children's hospital uses secure messaging to send parents updates about their child's health and to let providers know when a patient has arrived.

June 26, 2017

In the second part of a two-part Q&A, Rick Simpson, clinical applications manager at East Tennessee Children’s Hospital in Knoxville, Tenn., talks about how secure text messaging is being used in different departments — such as the neonatal intensive care unit, or NICU, and radiology — to keep parents informed and engaged in their child’s care. In part one, Simpson discusses how the secure messaging tool improves efficiency and productivity.

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