6 Functions To Consider Before Selecting A Secure Text Messaging App for Healthcare

Secure text messaging in healthcare offers an effective way to facilitate information transfer related to patient care, hospital admissions and patient discharges, and to foster better continuity of care across a patient’s circle of caregivers.

There are many healthcare texting apps available for the healthcare setting, but not all text messaging tools meet HIPAA requirements, nor are they suitable for every setting. The right secure text messaging tool for your healthcare organization must be easy and intuitive for busy doctors and nurses to use.


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Secure texting for healthcare: 6 functions to consider

Here are six functions to consider selecting a secure text messaging tool for healthcare:

  1. Encryption: It’s critical that a healthcare text messaging application have at least 256-bit encryption, which is considered the industry standard to ensure patient protected health information (PHI) is transmitted securely. It’s also important that the encryption protect messages not only when they’re transmitted, but also when they’re stored.
  2. Notifications and alerts:One of the biggest benefits of secure texting in healthcare is speeding up communication between providers to enable effective treatment decisions to be made faster. But because providers aren’t always available, it’s important to select a healthcare texting app that can track whether messages were received. Look for a text messaging tool for healthcare that has notifications that verify that messages have been delivered, read and acknowledged. It helps the sender know whether to expect a response. It also facilitates providers being able to have settings that they are unavailable, such as a ‘Do Not Disturb’ setting.
  3. Voice to text features:A capability that enables the physician or nurse to verbally “dictate” the text message could come in handy in situations where the text message might need to be a little longer or if it’s easier to say it than to type it. Make sure that the mobile device is set to ensure that the text message is still being sent securely and not using a native or unsecure text capability.
  4. Technical support: Any time new technology comes to the healthcare environment, along with it comes the risk that there will be a breakdown or the need for technical support. Text messaging in the healthcare environment requires assurance technical support resources will be available.
  5. Group communication:The ability to send a single text message to multiple people and receive responses will help your team improve the coordination of care.
  6. Integration:Some settings issue providers smartphones and tablets exclusively for work usage, while other providers “bring their own device” into work (BYOD). See how well the secure text message system integrates into both types of solutions, as well as facilitates secure data transfer to an electronic health record system and other technology solutions being used by the health care group.

Learn more about Backline Secure Text Messaging for Healthcare