Support Line:
888.271. 9898 x167
Support e-mail:
support@drfirst.com
Business Hours:
6 AM-10 PM (EST)
After Hours (Emergency Service Only):
877. 543.1245
Please have the prescription serial number and name and model of the device you're using ready before calling support.
While leading-edge technology is essential, we think providing a high level of care is equally important. We have built our foundation on supplying quality technology and first class service.
Beginning with your first phone call to DrFirst and extending through installation, training and follow-up, our goal is to provide an outstanding, unsurpassed overall experience. We know that quality is a key factor in your purchasing decisions and in achieving the maximum benefit of your system. Which is why we realize that offering the best products and highly skilled implementation staff is not enough; we must also offer the best support in the industry.
Quality and customer satisfaction are our number one goals. You can count on DrFirst for service, support and solutions. Each of us is devoted to creating a successful outcome for you and your practice, because we know that a happy customer is a customer for life.
Software Enhancements
At DrFirst we maintain an extensive Research and Development staff charged with updating our software periodically to ensure that our systems remain state-of-the-art. Our software enhancements come from one simple fact - we listen to our customers and are committed to meeting their needs.
Implementation Training Team
Installing any new computer system requires a transition period, but our unsurpassed technology and implementation process makes the conversion as painless as possible. Our implementation process takes you through each step of the installation with minimum effort and disruption to your business. We assist you in every stage of the process, provide expert training to you and your staff on how to effectively utilize the system, and provide you with support to make sure your system works properly. The Implementation and Training Department becomes involved immediately after a new client joins DrFirst. We work closely with each client to provide a customized approach to the implementation of their system.
The Implementation and Training Department is focused on meeting the following objectives:
- Enabling our clients to transition smoothly from their existing systems
- Training until the physician and staff are comfortable utilizing the functions of their new system
- Helping clients take ownership of their new systems
- Enhancing the implementation process with a Project Team that is dedicated and personally committed to client success
- Enabling our customers to improve efficiency, reduce costs and improve quality
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