DrFirst (Rockville, Md.). Healthcare technology company DrFirst’s Founder and CEO Jim Chen built a culture on encouraging employees to be entrepreneurs of their own careers while strengthening the team. The company has an organic approach to leadership and employees have access to DrFirst University, which provides training in leadership skills and industry trends. Employees at all levels of the organization form bonds during book clubs and multicultural celebrations such as the Chinese New Year and the Hindu festival Diwali. DrFirst also launched a peer recognition program and awards individuals for their contributions at quarterly meetings.
OPERATIONAL EFFICIENCIES: DrFirst, Inc. creates software solutions and services that provide real-time access to patient data, with the goal of improving communication and collaboration at the point of care. COO George C. Pappas has been an instrumental member of the DrFirst team, driving improvements that have helped the company achieve its goals. Some of these improvements have included better customer-support automation and process definition, which has helped DrFirst enroll record numbers of physicians. Under Pappas’ lead, DrFirst has found new ways to save money and shorten time to services. Instead of just growing, Pappas is focused on scaling, and this is an initiative he has integrated across the entire company.
James F. Chen views DrFirst, Inc.’s employees as a basketball team. He encourages everyone to play to their strengths, and to lean on others to support their weaknesses. The company looks for those core strengths, and ensures that employees are not bound by titles or information on their resumes. Instead, DrFirst allows its employees to use their talents to make a difference in healthcare technology in creative ways, whether they reside in the U.S., India or Canada. Employees in any location benefit from DrFirst’s commitment to health and wellness through programs like golf clinics, pingpong tournaments and paint nights.
The Surescripts White Coat of Quality Award recognizes technology vendors who uphold the highest standards of clinical quality in e-prescribing. The 2013 award marks the fourth consecutive year that Rcopia has received this honor, and DrFirst is one of only two companies to have received this award each year since Surescripts began the program in 2010.
The DC area is abuzz with start-ups and great innovation. On October 20, 2015 DrFirst was recognized by Trending 40 and top business leaders from the Washington DC area as one of the most exciting and fastest growing companies in the area. DrFirst is not only a top innovator in the healthcare space, but also a great place to work in our nation’s capital.
SmartCEO is honoring DrFirst for having successfully championed a positive, productive and performance-driven culture, and having worked with employees to develop successful cultural practices. The Corporate Culture Awards program honors companies that foster a creative, collaborative workplace culture that has helped enhance performance and sustain a competitive advantage.
DrFirst is recognized by Black Book as the nation’s #1 vendor for standalone electronic prescribing systems in the 2013 State of the e-Prescribing Industry report. The report is based on a survey of more than 250,000 e-health technology users conducted by international market research firm Brown-Wilson Group and published in their annual Black Book Rankings®. Black Book ranked DrFirst the #1 Standalone E-prescribing Vendor, based on DrFirst’s Rcopia® e-prescribing software achieving the top overall client satisfaction score of 96%. Black Book also recognized the best EHR/Standalone e-RX Product Partnerships, and in this category Rcopia is the e-prescribing partner for eight of the top 10 finishers, including Greenway Medical who won the category in partnership with DrFirst.
RcopiaMU is compliant with 2014 Meaningful Use and has been certified by an ONC-ATCB certification body in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. The ONC-ATCB Certification Number is1314E01P4X4AEAR.
Black Book Rankings, well known internationally for accurate, impartial customer satisfaction surveys in the services industries conducted a sweeping four month user poll to determine the highest ranked Electronic Health and Medical Record organizations for 2011. Black Book Rankings surveyed over 30,000 healthcare records professionals, physician practice administrators, and hospital leaders in the information technology arenas to provide EMR users, media, investors, quality minded vendors, and prospective buyers of EMR/EHR software with a comprehensive comparison of the industry’s top respected and performing vendors. Black Book Rankings employs eighteen key performance indicators targeted at ensuring high product and service performance through comparing vendors from the customer experience
Gold Solution Certification acknowledges that DrFirst has gone above and beyond standard e-prescribing solutions – improving the prescribing process by dedicating resources to support the new electronic process and by investing in the development and design of a workflow that maximizes the value of an electronic link with pharmacies. The criteria for advanced certification status focuses on benchmarks that signal a vendor’s commitment to interoperability, customer support and successful customer implementations.
Physicians using Rcopia, from DrFirst, were recognized in both 2007 and 2008 for being e-prescribing leaders in the nation.
DrFirst RcopiaMU, Version 3, is 2011/2012 compliant and was certified as an EHR Module on November 4, 2010, by the Certification Commission for Health Information Technology (CCHIT®), an ONC-ATCB, in accordance with the applicable eligible provider certification criteria adopted by the Secretary of Health and Human Services. (Certification number CC-1112-401680-1) The 2011/2012 criteria support the Stage 1 and Stage 2 meaningful use measures required to qualify eligible providers and hospitals for funding under the American Recovery and Reinvestment Act (ARRA).
DrFirst is one of only three vendors to receive CCHIT-eRx certification for 2011 and 2012.
DrFirst was honored with the ACG Corporate Growth Award for $25 – $75 million. The award recognizes the enterprises and individuals in the National Capital region that have exhibited excellence in corporate growth and dealmaking over the past year.
Each year the USTCI conducts business surveys and industry research to identify companies that have achieved demonstrable success in their local business environment and industry category. They are recognized as having enhanced the commitment and contribution of small businesses through service to their customers and community. Small businesses of this caliber enhance the consumer driven stature that Maryland is renowned for.
DrFirst was selected by the Medical Records Institute at TEPR three years consecutively as one of the top E-Prescription Management Systems in the industry.
On a daily basis, the Lead411 research team scours through at least 600 press releases and business articles including venture capital financings, company launches, office openings, new customer press releases, etc. This information has given insight to which are the fastest growing technology companies in U.S. Their “Hot List” awards have been created to recognize these fast growing companies. This particular list originally started with over 855 companies and it has been narrowed down to the top 43. All companies must be in either the Software, Wireless, Hardware, Internet, or Media industry, a privately held organization, and be within DC Area. From there, each company must meet one or more of the following requirements:
Frost & Sullivan presents the 2008 North American E-prescribing Frost & Sullivan Customer Service Leadership Award to DrFirst Corporation. This award is in appreciation of DrFirst’s commitment to serve its customers effectively and to maintain its leadership in the U.S. e-prescribing systems market through customer satisfaction and consequent customer base expansion.
Frost & Sullivan, the global growth consulting firm, honored DrFirst, Inc with the prestigious 2005 Healthcare Information Technology of the Year Award for the Rcopia Electronic Prescription Management System. Each year, Frost & Sullivan presents the Technology of the Year Award to the company that has made the most significant contribution toward the creation of industry standards and the adoption of a product. Frost & Sullivan rigorously measures and analyzes specific criteria to determine award recipients and track market technology innovations through ongoing market research, market interviews and extensive secondary and technology research. Frost & Sullivan Awards are presented to companies that demonstrate best practices in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace.
CareFirst, BlueCross BlueShield of Massachusetts, in collaboration with DrFirst, was recognized by BlueWorks to receive the 2007 BlueWorks Award® for partnering with providers to replace paper prescriptions with electronic prescribing. BlueWorks is a partnership between BCBSA and the Harvard Medical School Department of Health Care Policy that recognizes the innovative ways Blue Cross and Blue Shield companies are working with doctors and hospitals to increase the efficiency and consistency of care delivery nationwide.
The CareFirst and DrFirst e-prescribing program was recognized by QUALCOMM, Inc. as one of the winners of the 3rd annual 3G A-List Awards for the innovative use of wireless technology in its e-prescribing effort. A-List solutions demonstrate creativity and exceed business objectives by introducing higher ROI, lower operating expenses, or increased user satisfaction.