Secure Messaging for EMS

Med History on Demand and Real-time Communication with EDs

Products & Platforms

Backline for EMS Backline

Real-time Medication History Data On-Scene

A common challenge faced by pre-hospital care providers is the lack of immediate and actionable data delivered when and where they need it.

Accurate medication information is necessary to deliver appropriate care when seconds count. The lack of readily available data can lead to a poor understanding of a patient’s situation and inaccurate treatment decisions.

DrFirst’s Backline® solution for EMS offers first responders real-time access to medication information to determine the best course of treatment. Backline is an award-winning, HIPAA-compliant mobile app that enables EMTs to:

  • Retrieve up-to-date medication data instantly by scanning the patient’s driver’s license
  • Forward medication lists to emergency departments via secure messaging
  • Improve on-scene patient assessments
  • Reduce medication errors

Other solutions are limited to the medical information related to previous encounters stored in their system. Only Backline leverages a comprehensive network of up-to-date medication data. That means you have access to a patient’s medication history, even if your team has never treated the patient before.

Backline Features

  • Patient driver’s license scan to look up health information
  • Access up to 6 months of real-time medication data
  • Cross-organizational secure messaging
  • HIPAA-compliant file sharing (including images, videos, forms, CCDs and more)

Secure Messaging Between EMTs and EDs

Collaboration between EMS and ED is critical because every second counts. Yet, crucial patient information is often not communicated because EMS updates are typically given over radio calls or other unsecure channels.

Backline provides a HIPAA-compliant way for EMTs and EDs to share information while patients are en route.

Hospitals benefit because Backline allows them to:

  • Receive secure messages with actionable data prior to patients’ arrival
  • Get up-to-date medication lists and on-scene photos to speed diagnosis
  • Create a patient chart in advance to expedite orders
  • Increase ED throughput
  • Reduce reportable door-to-treatment times

By enabling care collaboration between first responders and hospitals, Backline helps eliminate delays and expedite care.

Better Communication = Better Care

Patients depend on medical providers to communicate effectively in order to deliver the best care.

Better information between EMTs and EDs saves time, which ultimately saves lives.

Accelerate treatment and improve outcomes through care collaboration powered by Backline.

Learn More about Backline for EMS

Request a Demo of Backline for EMS


Thank you for requesting a demo of Backline. We’ll be in contact with you shortly. If you would like to reach us in the meantime, call (866) 263-6511.