Improve the Care Experience for Members and Healthcare Teams

Backline® Care Collaboration for Payers

Backline for Payers Backline

Focus on Patients and Compliance with Greater Efficiency and Effectiveness

In value-based healthcare, payers need to deliver a better care experience to members while supporting contracted providers and satisfying regulatory and compliance demands.

Powering your provider network with real-time access to member- and benefit plan-specific information is a sure way to achieve these objectives.

DrFirst’s Backline care collaboration solution answers payers’ call for a secure communication vehicle that enables bi-directional sharing of up-to-the-minute member-specific clinical information to increase the effectiveness and efficacy of physician decision making.

Anytime, Anywhere Collaboration with Anyone

Legacy technology like pagers, faxes, and landline phones fragment communication inside and outside healthcare organizations. They frustrate your case managers, providers, and members and contribute to medical mistakes, ADEs, readmissions, and missed quality measures.

Payer-sponsored Backline secure communication enables safe, mobile communication from any location at any time between payers, providers, case managers, care teams, non-clinical staff, caregivers, and even patients.

Instant Care Collaboration with Real-time Member Information

Backline helps unify collaboration across your member’s care journey, making your clinical and operations teams notably more efficient, and your members significantly more satisfied.

  • Expedite approval of appropriate prior authorizations
  • Instantly render records to case management
  • Shorten admission processes
  • Increase the effectiveness of discharge planning
  • Close gaps in care

Valuable, Secure Exchange of Clinical Information

HIPAA compliant on any mobile device, Backline facilitates shared communication with the timeliness demanded of SMS messaging, the access needed by case managers to vital member information, and the security required of HIPAA, CMS, HITECH, and NCQA.

Payers can provide real-time member information to providers securely to support care in progress and transitions of care. And only Backline features Patient-Centered ChatSM, triggered automatically by your HIS system ADT/HL7 feed, enabling patient care team members to collaborate instantly and share data specific to a single patient.

Upgrade Your Care Collaboration Capabilities. Start Today

Avoid costly readmissions and ADEs, increase efficiency, and drive better health outcomes by taking care collaboration to the next level. See how sponsoring Backline for your contracted providers can make a world of difference for your health plan and your members.