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Backline Secure Messaging for Pharmacies and Pharmacists

Backline for Pharmacies Backline

Better Communication Improves Patient Safety and Pharmacy Workflows

Local pharmacies play an increasingly important role in overall patient care. The frequency of traditional pharmacy-patient engagements combined with the growth of outpatient services being provided by pharmacies, such as medication therapy management (MTM), now requires pharmacists to communicate more frequently and more securely with their patients and their patients’ doctors.

With Backline® secure messaging software, pharmacists can increase productivity and efficiency of communications with doctors offices and heighten care team collaboration around patient care in progress.  Better communication tools deliver better health outcomes, reduce potential for communication errors resulting in adverse events, and extend security across the healthcare community.

Backline Delivers Instant Messages for Instant Care Team Collaboration

  • Available for iPhone, Android, and web-based desktop access
  • 1-to-1, group, and Patient-Centered ChatSM modes
  • Real-time delivery status indicators and timestamps
  • Supports attachments up to 20MBs, including photos, videos, audio files and documents
  • Encryption protects privacy, prevents unintended disclosure and meets HIPAA and Joint Commission requirements

Powerful Administrative Oversight

  • Web-based, user-friendly administrative console
  • Manage pharmacy users, access rights, and privileges
  • Create and monitor user groups
  • Search and control text message content
  • Track user analytics and insights
  • Message audit trail search, retention and archiving

Backline’s secure messaging software can help you make better clinical decisions by empowering your practice with more efficient communications and better patient data transfer.

Watch a Client Testimonial

See how Backline connects Asti’s South Hills Pharmacy to better care.


Take a Tour of Backline

Watch a video demonstration of Backline and Backline Enterprise to learn how physicians and office staff can leverage secure chat and text to improve productivity and patient outcomes while protecting PHI.


Get Started With Secure Messaging In Your Pharmacy Today

Request an invitation to join the secure Backline Community by completing the form below. Once we receive your request and verify you are part of the healthcare community, you will receive an email invitation to complete the registration process and download the Backline app.

Thank you for requesting an invitation to join the Backline security messaging platform. We’ll be in contact with you shortly. If you would like to reach us in the meantime, call (866) 263-6511