April 18, 2017
Text messaging is synonymous with convenience – so much so that more than 80 percent of Americans rely on the platform daily, according to Pew Research. For providers, there is a real temptation to solve healthcare delivery problems using tools that are ready in hand. Administrators at Ringgold County Hospital in Mt. Ayr, Iowa, worried that physicians and staff would use texts to share patient updates, seek quick consults, or ask patient-related questions.