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Secure Texting and Care Collaboration Creates Hospital-Wide Improvements

Case Study

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Interfaith Medical Center Chooses Backline Secure Texting for Healthcare to Improve Patient Safety and Upgrade Communication in the Hospital and Across the Community

June 1, 2016

Brooklyn, N.Y.-based Interfaith Medical Center reviewed several secure messaging communication tools but were dissatisfied with the tools’ ability to meet the hospital’s range of needs. Already familiar with DrFirst from the Rcopia® e-prescribing integrated into Interfaith’s MEDITECH EHR, Interfaith evaluated DrFirst’s HIPAA-compliant, secure communication and care team collaboration tool, Backline®, and realized that it offered many additional benefits for the hospital.

“DrFirst readily understood our hospital’s specific needs and were quick to work closely with us to uncover where they could help,” said Jesus Cambrelen, Administrative Director, Emergency Department. “Also, Backline’s price point was better than any of its competitors – even the ones that couldn’t supply all of the functionality we needed.”

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